Privacy Policy

1. Information We Collect

Home Wisely may collect information that you submit through our website, forms, phone calls, text messages, emails, support pages, or other communication channels.

This information may include:

• Your name
• Phone number
• Email address
• Property address, ZIP code, or project location
• Project type
• Project details
• Photos, videos, or files you choose to submit
• Preferred contact method
• Availability or appointment preferences
• Messages or support requests you send to us
• Technical information such as IP address, browser type, device type, page activity, and website usage data

2. How We Use Your Information

Home Wisely may use your information to:

• Review and process your project request
• Match you with a contractor or service provider in your area
• Send your information to the matched contractor so they can contact you
• Communicate with you about your request
• Send confirmations, reminders, or follow-up messages
• Respond to support questions or complaints
• Improve our website, forms, advertising, matching process, and homeowner experience
• Detect duplicate requests, spam, abuse, or fraudulent activity
• Maintain business records
• Comply with legal obligations

3. Sharing Your Information With Contractors

When you submit a request, you authorize Home Wisely to share your information with a contractor or service provider for the purpose of contacting you about your project.

Unless you specifically choose or authorize otherwise, Home Wisely’s standard process is to share your request with one contractor or service provider in your area.

If you choose an option to be contacted by multiple contractors, request multiple introductions, or otherwise authorize additional contact, Home Wisely may share your information with more than one contractor or service provider.

4. Contractor Use of Your Information

Contractors and service providers introduced through Home Wisely are independent businesses. Once your information is shared with a contractor for your request, that contractor may contact you directly and may collect, use, store, or process your information according to its own business practices, privacy policy, legal obligations, and internal systems.

Home Wisely does not control how independent contractors use, store, protect, or follow up with your information after it has been shared with them for your request. If you have questions about how a contractor handles your information, you should contact that contractor directly.

5. We Do Not Sell Your Information to Unrelated Third Parties

Home Wisely does not sell your personal information to unrelated third parties for unrelated marketing purposes.

Home Wisely shares your information with contractors or service providers only as described in this Privacy Policy, including to fulfill your request for a contractor introduction or when you otherwise authorize additional contact.

Home Wisely may also share information with vendors, software providers, analytics providers, advertising platforms, communication platforms, hosting providers, or other service providers that help us operate our business, website, forms, communications, advertising, analytics, support, or security.

6. Communication Consent

By submitting your information, you authorize Home Wisely and the matched contractor or service provider to contact you by phone, text message, email, or other communication method regarding your request.

These communications may include project follow-up, appointment coordination, estimate scheduling, reminders, confirmations, support messages, or related service communications. Message and data rates may apply.

7. Website Tracking and Advertising

Home Wisely may use cookies, pixels, analytics tools, advertising platforms, and similar technologies to understand website activity, improve our services, measure advertising performance, and show relevant ads.

These tools may collect information such as your device type, browser type, IP address, pages visited, form activity, referral source, and interactions with our website.

8. Service Providers and Business Tools

Home Wisely may share information with third-party vendors and software providers that help us operate the business. These may include website platforms, form tools, CRM systems, phone and text messaging systems, email platforms, scheduling tools, analytics providers, advertising platforms, payment processors, hosting providers, and security tools.

These providers are used to help operate, improve, secure, and manage Home Wisely’s services.

9. Legal, Safety, and Business Reasons

Home Wisely may disclose information when we believe it is necessary to comply with law, respond to legal process, enforce our terms, protect our rights, prevent fraud or abuse, investigate security issues, protect users, or complete a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets.

10. Data Security

Home Wisely uses reasonable administrative, technical, and organizational measures designed to protect the information we collect. However, no website, transmission, system, or storage method is completely secure, and we cannot guarantee absolute security.

11. Data Retention

Home Wisely may retain information for as long as reasonably necessary to provide services, manage contractor introductions, maintain business records, support users, prevent fraud, analyze performance, comply with legal obligations, and resolve disputes.

12. Your Choices

You may contact Home Wisely through the support page to request help with privacy-related questions, update your information, request deletion where applicable, or ask questions about how your information is used.

If you want a contractor to stop contacting you, you should also contact that contractor directly because contractors are independent businesses and may maintain their own records after receiving your information.

13. State Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable state law. These rights may include the ability to request access to personal information, request deletion, request correction, or opt out of certain types of data sharing where applicable.

Privacy requests can be submitted through the Home Wisely support page.

14. Children’s Privacy

Home Wisely is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us through the support page.

15. Links to Other Websites

Home Wisely may link to third-party websites, contractors, tools, calendars, forms, or services. We are not responsible for the privacy practices, security, content, or actions of third-party websites or services.

16. Changes to This Privacy Policy

Home Wisely may update this Privacy Policy from time to time. The version posted on this page is the current version. Your continued use of the website or services after updates means you accept the updated Privacy Policy.

17. Terms of Service

Your use of Home Wisely is also governed by our Terms of Service.

You can review the Terms of Service here: https://gohomewisely.com/terms-of-service